Top Fence LTD (“Company,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, website, or otherwise interact with us.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
- Our website, including any subdomains (collectively, the “Site”).
- Any communication you have with us regarding our services (e.g., fencing, gates, railings, decking, and pergolas).
- Any personal data you provide to us when you request a quote, sign a contract, or otherwise engage with us.
By visiting our Site, requesting our services, or otherwise providing your information, you consent to the data practices described in this Policy.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information
- Contact details: Name, email address, phone number, postal address.
- Billing information: Payment details, invoicing address, tax details.
- Project information: Any details you provide related to your fencing or construction project.
- Communication records: Emails, messages, or notes from phone conversations with you.
- Technical Information (if using our Site)
- Log data: Your IP address, browser type, pages visited, date and time of your visit, and other usage details.
- Cookies: Small data files stored on your device that help us remember your preferences, enhance user experience, and analyze website traffic. You can disable cookies in your browser settings, but some features may become unavailable.
- Location Data
- We may collect approximate location data (e.g., city, region) from your IP address for analytics or service coverage area identification.
- We do not collect precise GPS location data unless explicitly requested for certain services.
3. How We Use Your Information
We process personal data only for legitimate business purposes, including but not limited to:
- Providing and Improving Services
- To design, plan, and install fencing, gates, railings, decks, or pergolas.
- To create quotations, invoices, and facilitate payments.
- To communicate with you regarding project updates and scheduling.
- Customer Support and Communication
- To respond to your inquiries, requests, or complaints.
- To send you relevant information about new services, promotions, or changes to our policies (where permitted by law).
- Analytics and Performance
- To monitor and analyze trends, usage, and activities on our Site.
- To improve our Site’s functionality and user experience.
- Legal and Regulatory Compliance
- To comply with legal obligations, resolve disputes, and enforce agreements.
4. Legal Bases for Processing
Depending on the jurisdiction, we rely on one or more of the following legal bases for processing your personal data:
- Consent: Where you have given explicit consent (e.g., signing up for a newsletter).
- Contract: Where processing is necessary for the performance of a contract (e.g., to deliver a fencing project).
- Legitimate Interests: Where processing is required for our legitimate business interests (e.g., to improve our services), except where such interests are overridden by your data protection rights.
- Legal Obligation: Where we must comply with legal or regulatory requirements.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymise it.
6. Data Sharing and Disclosure
- Service Providers: We may share your data with trusted third parties who assist us in operating our business, such as payment processors, suppliers, or subcontractors. These third parties only process data on our behalf and according to our instructions.
- Legal Compliance: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, comply with judicial proceedings, or respond to valid governmental requests.
- Business Transfers: If we engage in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you of any such change in ownership or use of your personal data.
7. International Data Transfers
If your personal data is transferred outside the country in which it was collected, we will ensure it is protected by appropriate safeguards in compliance with applicable data protection laws.
8. Data Security
We implement technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data.
- Rectify: Correct any inaccuracies in your personal data.
- Erase: Request deletion of your personal data when it’s no longer necessary or if processing is unlawful.
- Restrict: Request restriction of processing in certain circumstances.
- Object: Object to our processing of your personal data if it impacts your rights, including the right to object to marketing.
- Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit it to another service provider.
To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request in compliance with applicable law.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Third-Party Websites
Our Site or communications may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their content, privacy practices, or data collection. We encourage you to review the privacy policies of any third-party sites you visit.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or would like to exercise any of your data protection rights, please contact us at:
- Phone: (020) 3583 3697
- Email: info@topfence.co.uk
- Address: [Insert Business Address]
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the “Last Updated” date at the bottom of this page. Your continued use of our services or Site after any such changes indicates your acceptance of the updated Privacy Policy.
Last Updated: 10/04/2025
